Thank you for shopping with Fifth Element. We want you to be fully satisfied with your purchase. Please review our policy below regarding returns, exchanges, and refunds.
Return Policy
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You have 30 days from the date you receive your order to request a return.
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To be eligible for a return, the item must be:
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In new, unused, and undamaged condition
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With original tags and packaging intact
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Accompanied by a valid proof of purchase (receipt or order confirmation)
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Items that do not meet these criteria cannot be returned or refunded.
How to Initiate a Return
To start a return, please contact us at support@fifth-element.co with the following information:
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Your order number
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Item(s) to be returned
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Reason for the return
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Photos of the item’s condition (if applicable)
Please do not send returns without prior approval.
International Returns
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United States & Canada:
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Free return shipping if the item is damaged, defective, or incorrect.
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Otherwise, customers pay return shipping costs.
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European Union & United Kingdom:
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14-day cooling-off period to return items without reason.
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Returns after 14 days up to 30 days follow standard policy.
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Customers pay return shipping unless the item is faulty.
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Australia & New Zealand:
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Returns accepted within 30 days.
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Customers pay return shipping unless item is defective.
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Other Countries:
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Contact us for specific return instructions.
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Return shipping costs apply unless item is faulty.
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Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email support@fifth-element.co immediately with your order number, description of the issue, and photos. We will arrange a replacement, exchange, or refund as appropriate.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (e.g., food, plants)
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Custom or personalized products
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Personal care items (e.g., cosmetics, hygiene products)
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Hazardous materials
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Sale items and gift cards
Exchanges
To exchange an item, please follow the return process and then place a new order for the desired product.
Refunds
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Refunds will be processed within 10 business days after we receive and inspect the returned item.
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Refunds will be made to the original payment method.
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Processing times may vary depending on your bank or card issuer.
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If you do not receive your refund within 15 business days after approval, please contact us.
14-Day Cooling-Off Period (EU & UK Customers Only)
EU and UK customers have the right to cancel or return orders within 14 days of receipt, for any reason, without justification. Items must be unused and in original condition with proof of purchase.
If you have any questions about returns or refunds, please contact us at support@fifth-element.co.
Thank you for shopping with Fifth Element!
