Order Processing
All orders are carefully processed within 1–2 business days. Orders received on weekends or public holidays will be processed on the following business day.
Shipping Methods
We collaborate with reputable international courier services to ensure secure and timely delivery of your purchases. Upon dispatch, a tracking number will be provided to allow you to monitor your shipment.
Free Worldwide Shipping
We are pleased to offer complimentary worldwide shipping on all orders, with no minimum purchase requirement.
Multiple Shipments
Certain products may ship separately depending on supplier or warehouse locations. Consequently, your order may arrive in multiple packages with distinct tracking details and delivery timelines.
Estimated Delivery Timeframes
International deliveries generally take between 7 and 21 business days. Please note that delivery times may vary based on your location and customs clearance procedures.
Customs, Duties & Taxes
Import duties, taxes, and other fees imposed by customs authorities are the sole responsibility of the recipient. These charges are not included in the product price or shipping fees and vary by destination country.
Potential Shipping Delays
Occasionally, shipments may be delayed due to customs inspections, adverse weather conditions, or seasonal volume surges. We commit to keeping you informed and assisting with shipment tracking throughout the process.
Customer Support
For inquiries or assistance regarding your order, please contact our support team:
📧 support@fifth-element.co
